1. The rates provided for you on this website are available
ONLY through HotelClub. Please DO NOT call the
hotel direct, as they WILL NOT have the same rates in their
reservation system. Rates advertised on our website are subject to availability.
2. Your credit card will be charged ONLY after the booking
is confirmed. Once the credit card is processed, we will email your
CONFIRMATION/ACCOMMODATION VOUCHER to you, which MUST BE
retained for check-in Purposes.
Please note, that on rare occasions, the booking may be charged in
a different currency to the one you chose on the website, or were quoted
in. The cost of your booking is converted using our bank's exchange
rates on the day of the transaction. All transactional and charge information
will be shown on your Receipt/Invoice.
The registered guest of this booking MUST sign the Confirmation/Accommodation
Voucher and present it to the Hotel upon check-in.
HotelClub takes no responsibility if you lose the voucher.
3. Due to processing requirements, on occasion hotels are unable
to confirm a reservation immediately. Below is the usual response time
taken to confirm reservations for hotels when immediate confirmation
is not available:
- 1 day - for hotels in Australia, New Zealand and Asia
- 1 to 2 days - for hotels in Europe, the Americas/Caribbean and Africa/Middle
East
Disclaimer: Whilst we endeavour to process your booking request
within the time guidelines shown above, unfortunately at times we are
unable to finalise your request within this limit. Circumstances that
may cause delays in replying to you include international public holidays
and time zone differences.
4. If you wish to cancel your booking after the voucher has
been issued, a cancellation fee will apply, in accordance with our company
policy. The cancellation fee varies according to the hotel specified
in your booking as well as your check-in date.
Important note -The default currency to be used for cancellation
fees, if the hotel's local currency does not show below, will be USD.
Please note - In some cases, the cancellation policy will depend
on the hotel's individual policy. If this is the case, the hotel's
policy will be displayed to you prior to the completion of the
booking, on the final page of the booking process. The stricter of the
two (hotel's policy and our website policy) will then apply:
- If you cancel after the voucher has been issued, but NOT LESS
THAN 4 (FOUR) DAYS prior to the check-in date, a nominal cancellation
fee will apply, in accordance with our company policy. The nominal
cancellation fee varies according to the currency in which your booking
has been quoted, as shown in the following table:
| Australian Dollars: |
|
25 |
| British Pounds: |
10 |
| Canadian Dollars: |
25 |
| Danish Kroner: |
125 |
| Euros: |
15 |
|
|
| Hong Kong Dollars: |
|
125 |
| Japanese Yen: |
1800 |
| New Zealand Dollars: |
35 |
| Norwegian Kroner: |
135 |
| Singapore Dollars: |
25 |
|
|
| South African Rand: |
|
125 |
| Swedish Kronas: |
150 |
| Swiss Francs: |
25 |
| U.S. Dollars: |
15 |
|
- If you cancel LESS THAN 4 (FOUR) DAYS prior to the check-in
date, or fail to arrive at the hotel, a cancellation fee equal
to the FIRST NIGHT'S accommodation cost will be incurred. The
nominal cancellation fee will NOT be charged in this case.
5. All cancellations must be made IN WRITING using one
of the following methods:
When you contact us, we require any 2 (TWO) of the following,
so that we may efficiently process your request and reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the booking
A Cancellation must be confirmed back to you by one of our consultants.
If you have not received a confirmation of the cancellation within 24
hours after submission, it means we have not received it and you must
resubmit it.
6. If you wish to amend your booking, a nominal amendment fee
will apply. The amendment fee will vary according to the currency of
the hotel, as shown in the table below.
Important note- The default currency to be used for amendment
fees, if the hotel's local currency does not show below, will be USD.
| Australian Dollars: |
|
10 |
| British Pounds: |
4 |
| Canadian Dollars: |
10 |
| Danish Kroner: |
43 |
| Euros: |
6 |
|
|
| Hong Kong Dollars: |
|
40 |
| Japanese Yen: |
650 |
| New Zealand Dollars: |
13 |
| Norwegian Kroner: |
48 |
| Singapore Dollars: |
10 |
|
|
| South African Rand: |
|
40 |
| Swedish Kronas: |
53 |
| Swiss Francs: |
10 |
| U.S. Dollars: |
5 |
|
Please note: the fee will apply per each amended booking.
For example, if you have made 2 booking for 2 hotels in the US, and
are making amendments to both of these bookings, you will incur a fee
of USD 5 x 2 = USD 10
Any amendment advised to us within 5 days of your arrival date or
once you have arrived at the Hotel, may be treated as a late amendment.
Late amendments may be subject to a fee based on the Hotel's amendment
policy, as advised to HotelClub. If a Late Amendment Fee is applied,
the nominal amendment fee will not be charged.
Should you require to change a booking from one Hotel to another Hotel,
you will NOT be charged an Amendment Fee. This will be considered as
a cancellation of an existing booking, and a Cancellation Fee will apply.
In order for us to ensure accuracy, we will only accept amendments
IN WRITING. We will not accept amendments over the phone, unless
the matter is extremely urgent. Amendments can be submitted to us using
one of the following methods:
Please try to give us as much notice as possible to allow for sufficient
time to contact the hotel(s) concerned and a new voucher to be sent
to you.
An Amendment must be confirmed back to you by one of our consultants.
If you have not received a confirmation of the amendment within 24 hours
after submission, it means we have not received it and you must resubmit
it.
Important Note- If another transaction must be made to your
credit card, due to an amendment, we will convert the charge/fee to
your selected currency.
When you contact us, we require any 2 (TWO) of the following,
so that we may efficiently process your request and reply to you:
- Your Booking ID
- Email Address used in the booking
- Name and Surname used in the booking
If you require us to correspond with an email address that is not
the one used in the original booking or the one via which the amendment
was sent, please include the new details with the amendments required.
7. Credit Card Information - The client must submit
a valid credit card when completing the credit card form. All
care must be taken by the client to ensure that the information provided
in the credit card form is correct. HotelClub takes no responsibility
for any incorrect information submitted.
If the client wishes to change the credit card after it has been
charged, it will be treated as an amendment, and a corresponding
amendment fee and conditions will apply - see Point 6. Due to
processing requirements, refunds may take up to 10 days to appear on
your statement. This time may vary, depending on your bank/financial
institution.
By making a booking the client authorises HotelClub to pass on credit
card details of the client to the hotel if requested.
8. The client must submit a valid email address on the Reservation
Form. This email address will be used for all future correspondence
relating to your booking. All care must be taken by the client to ensure
that the information provided in the Reservation form is correct. It
is the client's responsibility to advise HotelClub if an error
in the email address was submitted on the Reservation Form or any other
correspondence. HotelClub takes no responsibility for any incorrect
information submitted.
9. HotelClub intends to provide you with all the services
that you request from us. In rare cases, when the hotel is not able
to honour your reservation due to overbooking or any other circumstances,
we will endeavour to offer you an alternative of comparable price and
standards. If this occurs, we will contact you via e-mail and request
your authorisation to proceed with this new booking. If you decline
the alternative, and you were already charged for the original booking,
a full refund will be given to you as soon as possible.
10. Whilst every effort is made to ensure your requested room
type is available, we cannot guarantee the actual bedding configuration
of the room. These requests are forwarded to the hotel and are subject
to availability on the day of check-in. All additional requests (smoking
room, etc) are also subject to availability and cannot be guaranteed
by HotelClub.
11. Disclaimer: HotelClub makes its best efforts
to ensure that all the information that appears on its website is accurate.
However, HotelClub does not accept liability for any errors and/or
omissions and reserves the right to change the information published
at any time and without notice.
12. Complaints: In the case of any problem or complaint,
it is imperative that the client informs HotelClub at the earliest
opportunity in order that they have the chance to rectify the situation
as quickly and efficiently as possible. Any complaint, which cannot
be resolved locally, must be notified in writing to HotelClub
within 3 (THREE) DAYS of the end of the service provided. A copy of
the complaint must be also be submitted to and signed by the hotel manager.
If a client fails to follow this procedure this may hinder the ability
of HotelClub to rectify the complaint and reduce or extinguish
any claim the client may have.
13. Hotel Information: All hotel information that is
published on the website is current and is subject to change without
notice. HotelClub has visited the majority of its featured hotels
and every effort has been made to describe the hotels as accurately
as possible. However, HotelClub cannot accept responsibility
for facilities, which are temporarily not available, are under renovation
or not suited to individual tastes and preferences. Redecoration and
maintenance is necessary to the upkeep of the hotel and may take place
without prior warning, whilst the hotelier or supplier will endeavour
to keep inconvenience to a minimum. The effects of normal wear and tear
can be expected in a hotel and these are beyond our control. HotelClub
cannot accept responsibility for any disturbance or inconvenience to
the client beyond their control nor for accidents in a hotel or loss
caused by hotel management or staff.
14. HotelClub does not accept liability for any indirect
or consequential loss arising out of the use or connected with its website
or for any products or services purchased from its website.
15. HotelClub makes no warranty or representation about
the suitability of any product or service purchased by the customer.
Where permitted by law, the liability of HotelClub shall not
exceed the price of the product or service purchased by the Customer.
